Platform Terms of Service

Version 2026-01 · Effective date: 1 June 2026 · Last updated: 1 June 2026

These Terms govern the relationship between Social Avatar (“we”, “us”, “Appointiqa”) and the business or individual (“you”, “Tenant”) who creates and operates a booking page on the Appointiqa platform. Please read them carefully before creating your account.

1. Definitions

Platform means the Appointiqa software, website (appointiqa.com), and associated services operated by Social Avatar.

Tenant means any individual, sole proprietor, partnership, or company that registers for an Appointiqa account and creates a booking page.

End Customer means any person who uses a Tenant’s booking page to book an appointment or service.

Booking Page means the public-facing page hosted on a Tenant’s subdomain (e.g. yourbusiness.appointiqa.com) through which End Customers make bookings.

2. Nature of our service — we are a technology platform only

Appointiqa provides scheduling and booking software as a technology intermediary. We are not a party to any transaction, appointment, or service agreement between a Tenant and their End Customers.

We do not:

Provide, supervise, or take responsibility for any service offered by a Tenant to their End Customers.
Collect, hold, or handle any payment made by an End Customer for a Tenant’s services. All payments are processed directly through the Tenant’s own Razorpay account.
Act as an agent, representative, employer, or partner of any Tenant.
Guarantee the quality, safety, legality, or accuracy of any service listed on a Tenant’s Booking Page.

Each Tenant operates their business independently. Appointiqa’s role is limited to providing the software that facilitates online booking.

3. Account eligibility and registration

To create an Appointiqa account you must:

Be at least 18 years of age.
Have the legal capacity to enter into binding contracts under Indian law.
Be operating a legitimate business or professional service.
Provide accurate and complete information during registration.
Verify your WhatsApp phone number as part of the signup process.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Payment processing — direct to your Razorpay account

Appointiqa does not process, hold, receive, or have access to any payments made by your End Customers. When you connect your Razorpay account:

All customer payments are processed entirely by Razorpay and settle directly into your registered Razorpay account.
Appointiqa never receives any portion of End Customer payments.
You are solely responsible for your Razorpay account, KYC compliance, and any disputes raised through Razorpay.
Razorpay’s own Terms of Service apply to payment processing.

Your subscription fee to Appointiqa is a separate charge for access to the software platform and is unrelated to End Customer payments.

5. Your responsibilities as a Tenant

By using the Platform you confirm and agree that:

You are solely responsible for the quality, accuracy, safety, and legality of all services you offer on your Booking Page.
You will honour all bookings confirmed through the Platform and treat End Customers fairly.
You will publish an accurate cancellation and refund policy on your Booking Page and honour it.
You hold all licences, registrations, and qualifications required by Indian law to provide your services (e.g. clinic registration, professional certifications).
You are registered for GST if required, and you are solely responsible for your own tax obligations.
You will not list services that are illegal, unsafe, fraudulent, or that violate any applicable law.
All disputes between you and your End Customers are your sole responsibility to resolve. Appointiqa has no obligation to mediate or intervene.
You will comply with India’s Consumer Protection Act 2019 and all applicable regulations in relation to your End Customers.

6. Prohibited uses

You may not use the Platform to:

Offer or facilitate any illegal service or activity.
Collect payments and not deliver the booked service without a legitimate refund.
Misrepresent your qualifications, services, or pricing to End Customers.
Collect End Customer personal data for purposes other than managing their bookings.
Attempt to reverse-engineer, copy, or reproduce any part of the Platform software.
Share access to your account with unauthorised third parties.
Use the Platform for any purpose that could damage the reputation of Appointiqa or Social Avatar.

We reserve the right to suspend or terminate any account that violates these prohibitions, without notice.

7. Relationship with your End Customers

Your End Customers book with you, not with Appointiqa. When an End Customer makes a booking through your Booking Page:

The contract for services is formed between you and the End Customer.
Appointiqa is not a party to that contract and has no obligations to the End Customer arising from it.
Any complaints, disputes, or claims by End Customers regarding your services must be directed to you and resolved by you.
Appointiqa will not process refund requests on your behalf, but may forward consumer complaints to you if escalated to us.

Your Booking Page will display a notice to End Customers making this relationship clear at the time of booking.

8. Indemnification

You agree to indemnify, defend, and hold harmless Social Avatar, its directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

Your use of the Platform.
Any services you provide or fail to provide to your End Customers.
Any breach of these Terms by you.
Any violation of applicable law by you.
Any dispute between you and an End Customer.

9. Limitation of liability

To the maximum extent permitted by Indian law:

Appointiqa’s total liability to you for any claim arising under these Terms shall not exceed the total subscription fees paid by you to Appointiqa in the three months preceding the claim.
Appointiqa shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of business, or loss of data.
Appointiqa does not guarantee uninterrupted or error-free operation of the Platform, and shall not be liable for any losses arising from downtime, technical errors, or data loss.

10. Data and privacy

By using the Platform, you acknowledge that:

Appointiqa collects and processes data about you and your End Customers as described in our Privacy Policy.
End Customer personal data (names, phone numbers, email addresses) collected through your Booking Page is processed by Appointiqa on your behalf as a data processor, for the purpose of facilitating bookings.
You, as the data principal, are responsible for having a lawful basis for collecting and using your End Customers’ personal data under India’s Digital Personal Data Protection Act 2023 (DPDP Act).
You will not use End Customer data collected through the Platform for any purpose other than managing their bookings with your business.

11. Subscription, trial, and billing

Access to the Platform is subject to the subscription plan you select. All plans include a 14-day free trial. After the trial, a one-time setup fee is payable to activate your account, followed by a monthly subscription fee from the second month onwards. Pricing is as published on the Pricing page at the time of your subscription.

Subscription fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days’ notice to registered Tenants.

12. Termination

Either party may terminate these Terms by providing written notice. You may close your account at any time from your admin dashboard. We may suspend or terminate your account immediately if you breach these Terms, engage in prohibited conduct, or if required by law.

Upon termination, your Booking Page will be taken offline. Your booking data will be retained for 90 days after which it may be deleted. Export your data before terminating your account.

13. Modifications to these Terms

We may update these Terms from time to time. Material changes will be communicated to you by email and/or by a notice in your admin dashboard. Continued use of the Platform after the effective date of changes constitutes acceptance. If you do not agree to updated Terms, you must close your account.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala, India.

15. Contact

For any questions regarding these Terms, contact us at: legal@appointiqa.com or by post at Social Avatar, Thiruvananthapuram, Kerala, India.