Policies —

Terms & Conditions

These Terms and Conditions (“Terms”) govern the booking of services from (“we”, “us”, “the Business”) by you, the customer. By confirming a booking through our booking page, you agree to these Terms.

Service agreement. When you book an appointment with , the contract for services is between you and . Appointiqa (the booking platform) is not a party to this agreement and has no liability for the services provided.

Appointment obligations. By confirming a booking, you agree to attend at the scheduled time or provide reasonable advance notice if you need to cancel or reschedule. Repeated no-shows may result in restrictions on future bookings.

Payments. Where online payment is required, it is processed securely through Razorpay, directly into ’s account. Appointiqa does not collect or hold any customer payments.

Accuracy of information. You are responsible for providing accurate contact and booking information. Incorrect information may result in booking errors for which cannot be held responsible.

Complaints and disputes. Any complaints regarding the services provided by must be directed to directly. Appointiqa does not mediate or resolve service disputes between customers and businesses using the platform.

Governing law. These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India.

Privacy Policy

This Privacy Policy explains how collects and uses your personal information when you book through our booking page, powered by Appointiqa.

What we collect. When you make a booking, we collect your name, email address (optional), phone number, and appointment details. If you answer any additional questions specific to the service, those responses are also stored.

How we use your information. We use your information to confirm and manage your bookings, send you appointment reminders and notifications (by email and/or WhatsApp if you opt in), and contact you regarding your appointments.

WhatsApp notifications. If you tick the WhatsApp opt-in checkbox when booking, we will send you booking confirmations, reminders, and updates via WhatsApp. You may opt out at any time by contacting us.

Payment data. We do not store your card or banking details. Payments are processed directly through Razorpay, which operates under its own Privacy Policy and PCI DSS compliance.

Data sharing. Your booking data is stored on the Appointiqa platform (operated by Social Avatar) on our behalf. It is not sold or shared with any other third party except as required to send you confirmations (email and WhatsApp providers).

Your rights. Under India’s Digital Personal Data Protection Act 2023, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us.

Retention. Your booking data is retained for as long as necessary to manage your appointments and for a period thereafter as required by applicable law.

Cancellation & Refund Policy

This policy governs cancellations and refunds for services booked with .

Customer cancellations. If you need to cancel or reschedule a booking, please contact as early as possible. Cancellation terms and any applicable charges are at the discretion of .

Refunds. Refund eligibility depends on the timing of your cancellation and the service booked. Refunds, where applicable, are processed by through the original payment method. Appointiqa does not process refunds on behalf of businesses using the platform.

Business cancellations. If cancels or reschedules your appointment, you will be notified as early as possible and offered an alternative appointment or, where applicable, a full refund.

Disputes. Any refund disputes must be resolved directly with . Chargeback requests through your bank should only be initiated after attempting resolution with directly.

These cancellation and refund terms are set by and may be updated at any time. Appointiqa (operated by Social Avatar) is not responsible for the cancellation or refund practices of businesses using the platform.